Privacy Policy
Last updated: January 2025
Introduction
At Mercuryo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call services and website.
Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us through our call services, we may collect your name, phone number, and other contact details you provide.
- Call Information: We may collect metadata related to your calls, including call duration, time of call, and call routing information.
- Technical Information: When you visit our website, we automatically collect certain information about your device, including IP address, browser type, and operating system.
- Usage Information: We collect information about how you interact with our website, including pages visited and features used.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our call services
- To respond to your inquiries and provide customer support
- To personalize your experience and deliver content relevant to your interests
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues or fraudulent activities
- To comply with legal obligations and enforce our terms of service
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing our services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to restrict or object to certain processing activities
- The right to data portability
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By phone: +1 (817) 553-2489
- By email: privacy@mercuryo.com
- By mail: Mercuryo Privacy Office, 123 Business Avenue, Suite 500, Dallas, TX 75201